Customer Service Jobs » Craigslist Athen GA

craigslist | customer service jobs in athens, GA

Zingo Athens

Drivers needed. Must be able to start immediately, Lift 65LB, and cannot weigh over 220LBs. Must be self motivated, work weekends and late hours.
Fun job, scooter or motorcycle experience is a plus. Check out our website www.zingoathens.com

Associates for Gas Pump Attendants (Athens, GA)

Seeking Full Time and Part Time Sales Associates and Pump Attendants as follows: Full Time and Part Time Night Shifts 11pm-7am, Part Time Morning and Evening Shifts 7am-3pm and 3pm-11pm.

Job Requires: Must be minimum 18 years old.

Applicants must be available to work during week days as well as availability on weekends.

Pay: Night Shifts pay: $11 hr, Morning Shifts pays: $9 hr. Apply today by contacting Antwon at antwongrife@gmail.com.

Hospitality Services Garage Attendent (Athens, GA)

Avascend is a premier hospitality company that began operations in Kansas City in 1985. From its beginnings as a provider of valet service for upscale restaurants, Avascend has grown to include valet, bell staff, concierge, internal and external patient transport, garage management and shuttle service at hospitals, hotels, restaurants, casinos and at private functions.

Avascend provides a great opportunity to grow with a company that has a proven track record of success. Avascend is the premier healthcare hospitality company to work for. With over 130 clients nationwide, we have experienced phenomenal growth and success for twenty years.



We are currently seeking outstanding Hospitality Specialist Garage Attendants to assist with a busy and growing Garage and Guest Services Operation in Athens Georgia. Positions are Part Time from 6:00 am to 9:00 pm seven days a week . This position offers an opportunity for a flexible schedule.



This position has competitive pay, a fun working atmosphere and excellent advancement opportunities.



The ideal candidate is someone who likes to stay busy helping individuals in a healthcare setting, provides great customer service to all individuals entering the facility and likes to take joy in their position. Most of all...we are seeking a person that WANTS to have fun while giving to others around them! We offer a flexible schedule with great opportunity for growth.



Interested candidates should forward their resume for immediate consideration,


As a Hospitality Specialist Garage Attendant you will be responsible for providing high quality customer service to parking patrons and Healthcare facility personnel. Specialists will assist customers with the automated revenue control parking system and facilitate the flow of traffic through the parking facilities by performing the following duties:


Assist with the processing of parking revenue transactions through the pay in lane stations
Processing of exception transactions (i.e. manual transactions when systems malfunction)


Clean and maintain the integrity of the booth daily


Ensure entrance and exit equipment is in good working order


Maintain parking revenue in accordance with Avascend cash handling guidelines


Hospitality ambassador for the hospital


Troubleshoot parking equipment during equipment malfunctions


Perform daily lot checks to endure safety and lot space control


Adhere to Avascend clock in/out attendance policies and always reports to work in the proper uniform


Verifies the correctness of "bank" revenue at the beginning of each shift to ensure the starting total is correct


Collects cash and/or validations and maintains the security of the case


Makes correct change and issue receipts and/or returns validated tickets to customer for each transaction


Operates fee computer to calculate parking fees due from the ticket and conveys the amount due to the customers


When required, manually calculate the parking fee due from the ticket and conveys the amount dir to the customers


Quotes parking fees upon customer request


Gives directions to customers to various locations in the city


Completes lost ticket forms when original tickets cannot be located by the customer


Resolves customer complaints independently or with the aid of Avascend management


Answers the telephone in a prompt and courteous manner


Maintains cleanliness of booth and picks up trash in the surrounding area


Conducts timely checks to see if the proper inventory or necessary work aids and supplies are located in the booth


Verifies the cashier reconciliation shift report against the actual cash on hand


Complies "bank" of collected revenue during the day once a predetermined amount of money has been collected then deposited into the safe


Complete all pre-shift paperwork and during shift paperwork


When applicable, the attendant will assist with the sale/collection of monthly parking fees


Report any maintenance, security and safety related issues to the manager on duty or to the maintenance personnel.


Performs other responsibilities associated with this position as may be appropriate




Job Requirements

Requirements for this position are a MUST. Applicants who do not possess the following requirements, need not apply.



Great customer service skills


Clean DMV required (no more than 3 moving violations in the past 3 years; no DUI, DWI, reckless driving, or suspended/revoked license)


Must be at least 18 years of age with a valid driver's license


Clean criminal background and drug screen

Narcissus Smile is Hiring a Teeth Whitening Technician (Gwinnett Mall)

Bi-Lingual Teeth Whiting Tech Needed for Busy Mall, Customer Service and/or Sales Experience Needed. Will train the right person.
Please forward your resume or call me, DaCole Aberra at 404-228-7420 or stop by our kiosk located down stairs in Gwinnett Mall...

Executive Aid Assistant (Athens, GA)

We are a family in our company and we tend to help each other in any way we can. We are Seeking for Prospects to operate as a Call Center Customer Service Representative in a Profound Scale Company, Representative prospect must acquire organizational and relations skills , must be a strong service directed team player with outstanding social skills and most importantly to be capable to work in a prompt paced environment.

Basic Position Responsibilities:
Make sure to contact prospects and tell them about our offers.
Converse to Customer in the satellite branch and make sure that they get everything they require.
Waiting for individuals that can offer alternative solutions with the objective of retaining the customer's business.

If you think you are qualified please apply.

Southern Division Workforce Mgmt Rep 2 (Atlanta, GA) Part-time (Atlanta)

Description:

Excellent opportunity for an experienced workforce management real-time support analyst. The Real Time Support Analyst (RTA) continuously monitors Customer Service Staffing Adherence and Call Volume Delivery as compared to forecast assumptions. The RTA balances aggregate schedules, AHT and volume metrics to manage each half hour interval to planned tolerances. These positions provide continual analysis of the performance of over 20 call centers, and respond to provide solutions to correct scenarios where KPIs are out of acceptable performance ranges. The RTA must influence others to take actions to ensure the enterprise achieves its interval and daily goals. The Real Time Support Analysts work directly with call centers to analyze and validate factors contributing to missed KPIs, determine and deploy immediate corrective actions, and monitor the effectiveness of the plan. Each RTA team member provides a critical communication link between the Division Resource Optimization Center and the contact center's management team to drive results in meeting service level and occupancy requirements.

A significant portion of the RTA's time is spent documenting and communicating contact center performance to all levels of management. These duties include real-time and post-mortem event analysis, root cause diagnostics and the timely communication of each event. The RTA must have strong mathematical and analytical skill sets, and uses these skills in conjunction with specialized software to monitor intra-day staffing levels, adherence and call volume delivery compared to forecast, to drive the most effective methods of staffing adjustments. This activity includes adjustments to call routing design, and the coordination of volume deliver to 3rd party vendors. The RTA role monitors both internal and external events for their impact to business, and maintains communication across departments to acquire and communicate details that influence call volume delivery, AHT or adherence against schedules.

These positions are considered critical to real-time skill management and call routing for 20 multi-skilled contact centers. Experience and thorough understanding of Avaya CMS, skill preferencing and hands-on experience with real-time workforce management tools required (Blue Pumpkin, IEX, eWFM).




Monitors real-time call metrics including service levels, average speed of answer, schedule adherence, occupancy, AHT, and ACW against an array of defined thresholds.

Monitors upcoming scheduled events including maintenance, channel changes, marketing/promotions, and other known call drivers; creates a communicate bridge between customer service and other departments when events drive call delivery outside of forecast.

Monitors non-scheduled events such as weather and service interruptions, communicates and partners with local call center to determine and deploy corrective plan.

Makes sound recommendations based on call delivery analysis to the call center management teams on staffing levels to balance service objectives and cost. Continually analyzes business performance to create recommendations which drive call center productivity while balancing service levels and costs

Acts as central communications point for any technology or facility issues affecting call center operations, and facilitates corrective plan, alternatives to re-route traffic.

Provides Real Time leadership to Local Real Time Analysts, assisting the call centers in managing intraday staffing requirements.

Provides flash reporting of various KPI's to key stakeholders within the organization.

Provides end-of-day reporting of various KPI's, event summary, analysis and post-mortems to key stakeholders within the organization.

Maintains current matrix of skill templates, routing design and workload allocations across organization's 20+ call centers. Makes adjustments as agent resources are added or removed from the pool, or as new skill sets are added.





Required Skills:
Requirements:

2+ years of Contact Center Operations experience with demonstrated expertise in Real-Time WFM analysis in a mulit-site, multi-skill environment.

Demonstrated hands-on experience with WFM systems (IEX, eWFM, Verint/Blue Pumpkin) required. Verint v7.8 / Blue Pumpkin WFM experience highly desirable.

Avaya / CMS experience desired, or equivalent system utilizing multi-skill settings. Demonstrated management of agent skills and through understanding of skill management required.

Must be able to work various shifts, overtime and holidays in a 24x7 operating environment. Ability to provide on-call support.

Broad knowledge of inbound contact center environment

Exceptional verbal and written communication skills

Must be highly-proficient on computers, excellent knowledge and use of word processing, excel spreadsheets, and database systems

Must have analytical and troubleshooting expertise. Strong technical documentation, problem solving and analytical skills

Proven ability to work well in a high pressure & target driven environment

Excellent listening, probing, negotiation and de-escalation skills needed

Cable/Internet/Telecom experience desirable

PART TIME PAYMENT CENTER REPRESENTATIVE - GREENBRIAR (Atlanta)

SOUTHERN DIVISION / ATLANTA REGION

PAYMENT CENTER

Major Duties:
- Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer need.
- Educate current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision.
- Explain customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates, etc.
- Achieve or exceed individual sales goals in order to meet department and company objectives and contribute to overall customer satisfaction.
- Seek and participate in ongoing training as needed to increase skill level and productivity. Successfully sell alternatives to downgrades and disconnects in order to retain customer at a service level that benefits the customer and the company.
- Work cooperatively with the company sales culture and ensure system sales goals are met or exceeded.
- Enter account information into billing system with a high degree of accuracy to execute customer order, schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
- Maintain a general, cross-functional knowledge of the other areas to handle overflow and contribute to departmental team goals.
- Assist fellow team members to accomplish related tasks as needed in order to contribute to the team effort.
- Adhere to the telephone guidelines in order to contribute quality customer service in the store to ensure customer satisfaction,
- Accurately balance and reconcile cash and credit card batches daily in order to maintain accuracy of customer account.
- Adhere to the company attendance policy in order to assist customers and contribute to meeting the department and company goals.



Required Skills:
This is a 28 hour per week position ONLY!

Experience:
- 2 - 3 years customer service experience
-Knowledge of all functions and related tasks in the area of customer service and front counter
-Strong professional, communication and organization skills
- Ability to multi-task and to communicate both orally and in writing
-Ability to work independently but also strong team orientation
-Superior analytical problem solving skills and the ability to suggest and implement practical solutions
- Demonstrated courtesy and patience in customer relations
- Able to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
- Able to work flexible schedules, weekends, and/or overtime with a limited notice
- Able to adapt communication styles and interact well with a diverse group of employees and customers in order to complete tasks
- Have some understanding of ASCR, CSS and ICOMS billing systems
-Must be able to lift a minimum of 50lbs
-Stand for long periods of time
-Experienced user of Microsoft Word, Excel and must be able to handle large amounts of cash with accuracy.

BUSINESS SERVICES SUPPORT REPRESENTATIVE - NORCROSS, GA (Norcross)

SOUTHERN DIVISION / ATLANTA REGION

SALES

The Business Services Support Representative is responsible for all aspects of sales support for Business Account Executives in outside
sales. Responsibilities include: proposal and collateral development; complex contract review (send & receive contracts, LOA#s, etc);
manages the site survey process by maintaining a list of pending surveys. entering data from site surveys into billing (DST) and updating
customers with survey updates in a timely fashion and other administrative and phone support duties as necessary.



Required Skills:
The Comcast Business Support Representative will enter, track and maintain vital information in various databases (including Workbench,
Excel & Word.)
Minimum of 3 or more years in Commercial sales setting (either in an outside sales or support role to a Sales team)
Responsibilities include: proposal and collateral development;
complex contract review (send & receive contracts, LOA#s, etc);
manages the site survey process by maintaining a list of pending surveys, entering data from site surveys into billing (DST) and updating customers with survey updates in a timely fashion and other administrative and phone support duties as necessary. Operates under
close to moderate supervision.

Carpet Cleaning Tech (Athens, GA)

Established carpet cleaning company seeks experienced carpet cleaning technician. Servicing commercial and residential client base in the Athens, GA area. Applicants must have experience running and maintaining truck-mounted carpet cleaning equipment. Carpet repair experience a plus. Applicant must be self-directed and able to work independently.

Weekly averages are 25-40 hours per week. Pay depends on experience.

Applicants must have resume detailing experience, references, and pass a drug-screening and criminal background check. Applicants must be dependable, honest and clean-cut to wear our uniform. Applicant must have their own transportation and a clean driving record.

Email resume or experience details.

BILINGUAL PART-TIME PAYMENT CENTER ROLE - ALPHARETTA, GA (Alpharetta)

SOUTHERN DIVISION / ATLANTA REGION

PAYMENT CENTER

Major Duties:
- Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer need.
- Educate current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision.
- Explain customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates, etc.
- Achieve or exceed individual sales goals in order to meet department and company objectives and contribute to overall customer satisfaction.
- Seek and participate in ongoing training as needed to increase skill level and productivity. Successfully sell alternatives to downgrades and disconnects in order to retain customer at a service level that benefits the customer and the company.
- Work cooperatively with the company sales culture and ensure system sales goals are met or exceeded.
- Enter account information into billing system with a high degree of accuracy to execute customer order, schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
- Maintain a general, cross-functional knowledge of the other areas to handle overflow and contribute to departmental team goals.
- Assist fellow team members to accomplish related tasks as needed in order to contribute to the team effort.
- Adhere to the telephone guidelines in order to contribute quality customer service in the store to ensure customer satisfaction,
- Accurately balance and reconcile cash and credit card batches daily in order to maintain accuracy of customer account.
- Adhere to the company attendance policy in order to assist customers and contribute to meeting the department and company goals.


Required Skills:
This is a 28 hour per week position that includes working on Saturday's. MUST SPEAK SPANISH AND ENGLISH FLUENTLY.

Experience:
- 2 - 3 years customer service experience
-Knowledge of all functions and related tasks in the area of customer service and front counter
-Strong professional, communication and organization skills
- Ability to multi-task and to communicate both orally and in writing
-Ability to work independently but also strong team orientation
-Superior analytical problem solving skills and the ability to suggest and implement practical solutions
- Demonstrated courtesy and patience in customer relations
- Able to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
- Able to work flexible schedules, weekends, and/or overtime with a limited notice
- Able to adapt communication styles and interact well with a diverse group of employees and customers in order to complete tasks
- Have some understanding of ASCR, CSS and ICOMS billing systems
-Must be able to lift a minimum of 50lbs
-Stand for long periods of time
-Experienced user of Microsoft Word, Excel and must be able to handle large amounts of cash with accuracy.

Zingo Athens (Athens)

Drivers needed. Must be able to start immediately, Lift 65LB, and cannot weigh over 220LBs. Must be self motivated, work weekends and late hours.
Fun job, scooter or motorcycle experience is a plus.

Now Hiring! (Jefferson, Ga)

Service, sales and advertising positions available. Good pay and bonuses. High energy, self-motivated people. Call for interview. 706-351-9555

Customer Service Agent (Ben Epps Airport)

GeorgiaSkies Airlines is now hiring CUSTOMER SERVICE AGENTS.

Selected candidate must be a team player, have experience in customer service or excellent people skills, and be flexible to work various shifts, weekends, early mornings, late nights and holidays. College students are welcomed to apply.

Duties:
• Check in passengers and their luggage.
• Use public address system for boarding/departure/arrival announcements.
• Book/rebook flight reservations.
• Receive and complete telephone transactions concerning flight schedules and passenger fares.
• Sell, receive and record customer information in reservation system as required.
• Assist stations with computer information, ticketing problems and the re-routing of passengers.
• Provides customer service to passengers as required.
• Assist customers with disabilities and unaccompanied minors.
• Load and unload checked baggage.
• Assist with passenger carry-on luggage.
• Control aircraft boarding and de-boarding.
• Marshall/wing walking aircraft arrival/departure.
• Operate ground equipment ie: quad, golf cart, baggage cart.
• Must be able to work in all weather types.

Requirements:
• Must be a team player.
• Able to lift 70lbs.
• Speak, read and write the English language.
• Must be able to read, understand and effectively communicate security directives verbally.
• High School Diploma or GED.
• Min 18 Yr. of age, with valid driver's license.
• Computer skills preferred, full training provided.
• Must be flexible, willing to work various hours, days, evenings, holidays, and weekends.
• Excellent Telephone, keyboard , customer service and interpersonal skills.
• Must pass drug test and FAA 10-year background check.
• Knowledge of WorldSpan reservation system preferred but not required.

To apply, email your resume to resumes@pacificwings.com with CSA - AHN in the subject line.

OFFICE POSITION (ATHENS)

WELL KNOWN 17 YEAR OLD COMPANY SEEKING INDIVIDUALS THAT ARE EXTREMELY MOTIVATED INDIVIDUALS WANTING TO START A NEW CAREER WITH QUICK ADVANCEMENT WITHIN THE COMPANY. TRAINING PROVIDED. PROMOTIONS BASED ON PERFORMANCE NOT LENGTH OF TIME WITH THE COMPANY. MUST HAVE COMPUTER SKILLS, CUSTOMER SERIVE EXPERIENCE, HOME OFFICE AND A PASSION TO HELP OTHERS. COMPETITIVE PAY, BONUS, DIRECT DEPOSIT. BONUS BASED ON PERFORMANCE. REPLY FOR INTERVIEW PROCESS.

Area Representative (Athens)

New health and wellness company looking for individuals to handle Athens and surrounding area. Must be professional, goal oriented, and outgoing. No experience neccessary.

Please go to http://www.zoeamerica.com and view our informational video about our company and products.

Full-time Night Auditor (Athens, GA)

Luxury condominiums looking for full-time night auditor for 1st shift (12am-8am) to start immediately.

Duties include:
-Doing nightly room checks of vacant rooms to prepare housekeeping schedule
-Preparing daily housekeeping schedule
-Printing daily housekeeping reports for housekeeping supervisor and 2nd shift
-Advise supervisor of any outstanding housekeeping issues
-Print daily front desk reports
-Prepare work orders for maintenance
-Checking daily accounting reports for inaccuracies
-Print next day arrivals registration cards and make keys
-Update registration card bucket

Qualifications:
-Must have at least 1 years experience of customer service
-Must have 1 years experience using Microsoft Office
-Previous hotel experience a PLUS!!!
-Should be comfortable working 12am-8am
-Please only serious applicants!

Concierge (Athens, GA)

This is a full-time position for the 3rd shift (4pm-12am) for luxury condominiums. Please, only serious applicants!!

Job Purpose:
Provides outstanding customer service skills by implementing policies and procedures and assisting guests/owners in any situation.
Duties:
Following the registration process to check guests/owners in and out of reservation system
Able to make future, group, and cancel reservations in reservation system
Answer phones promptly, answering any questions regarding reservations or facility
Print daily accounting reports, adjusting any inaccuracies
Update housekeeping reports in reservation system
Informs maintenance and supervisor of any issues around facility and inputting work orders if necessary
Resolve issues any guests/owners may have regarding their stay or refer them to appropriate manager
Update Expedia online booking engine weekly
Perform administrative duties as necessary.
Maintains cleanliness of front desk and lobby area



Qualifications
Customer Service Skills, clerical office practices and procedures; standard word processing, spreadsheet, database, and presentation software; e-mail systems; proper English usage, spelling and punctuation.
Ability to:
Perform assigned duties with a minimum of supervision
Identify problems and implement or recommend solutions
Interpret and apply policies and procedures within limits of authority
Use tact and discretion
Interact effectively with supervisors, officials, employees, and the general public
Learn and adapt to new technology as it relates to office practices and procedures
Maintain confidentiality of information
Pay attention to detail
Work effectively despite interruptions
Plan, organize, and prioritize work
Proofread documents and other work
Use a computer, related software, and other standard office equipment
Type 40 net words per minute.

Experience and Training Guidelines
1.1 years of customer service ; or,
2.1 year of experience equivalent to Office Assistant,
3.A combination of training, education, and experience that is equivalent to one of the employment standards listed above and that provides the required knowledge and abilities.

Customer Service improvement (Athens and surrounding)

Are you capable of building a list of Southeastern school districts and their manager-people or of individual schools and their department heads. Then can you call or contact these folks and convince them that they need a better way to communicate with their constituent parents, students and staff. Tell them how they can deliver higher levels of service to their members/parents/students/staff. They can set up facilities, groups, and events using a simple web-based wizard. Their entire staff has access to all the latest information from any web browser. Put an end to event conflicts, since our soft-calendar checks for conflicts when they enter events in the calendar. All registered users of the calendar in your member community get updated instantly.

Your goal is to deliver an interested, qualified person to me. You’ll need sourcing skills; hunting and collecting and organizing information quickly and efficiently, calling to confirm the contact info is correct, managing your email marketing process, creative and up-to-date skills relative to internet marketing would be a plus; ability to use various search skills and tools; fully capable with common computer applications like Microsoft suite and all things internet; flexible and optimistic attitude; able to take directions as well as come up with ideas on your own that will boost our business results.

Self-feeding, work at home on your own office hours using your home office set-up. Must have everything you need for your own office work at home: computer, office equipment, office supplies, internet and phone service for coverage in the US. You will need indomitable courage, integrity, courtesy and desire to handle responsibility and contribute to our success.

Your commission will range from approximately $200 to $500 per warm qualified person that you develop that becomes a customer of ours. You will be paid when I am paid. We’ll put this in writing so you are assured of the income in exchange for your efforts.

Company Seeks Reps due to expansion (Atlanta Area)

Nationwide company is rolling out it's wireless system across Georgia. We are seeking resellers in your area for our telephone and internet bundle. We offer generous commissions and bonuses. Interested parties please respond to the email provided. Serious Inquiries only.

Workforce Mgmt Analyst (Atlanta, GA SDO) (Atlanta)

1 of 3 positions

To manage, hone and provide world class, real time support to Comcast Contact Centers and our Customers by consistently exceeding Service Level and Occupancy performance targets.
Description:

Excellent opportunity for an experienced workforce management real-time support analyst. The Real Time Support Analyst (RTA) continuously monitors Customer Service Staffing Adherence and Call Volume Delivery as compared to forecast assumptions. The RTA balances aggregate schedules, AHT and volume metrics to manage each half hour interval to planned tolerances. These positions provide continual analysis of the performance of over 20 call centers, and respond to provide solutions to correct scenarios where KPIs are out of acceptable performance ranges. The RTA must influence others to take actions to ensure the enterprise achieves its interval and daily goals. The Real Time Support Analysts work directly with call centers to analyze and validate factors contributing to missed KPIs, determine and deploy immediate corrective actions, and monitor the effectiveness of the plan. Each RTA team member provides a critical communication link between the Division Resource Optimization Center and the contact center's management team to drive results in meeting service level and occupancy requirements.

A significant portion of the RTA's time is spent documenting and communicating contact center performance to all levels of management. These duties include real-time and post-mortem event analysis, root cause diagnostics and the timely communication of each event. The RTA must have strong mathematical and analytical skill sets, and uses these skills in conjunction with specialized software to monitor intra-day staffing levels, adherence and call volume delivery compared to forecast, to drive the most effective methods of staffing adjustments. This activity includes adjustments to call routing design, and the coordination of volume deliver to 3rd party vendors. The RTA role monitors both internal and external events for their impact to business, and maintains communication across departments to acquire and communicate details that influence call volume delivery, AHT or adherence against schedules.

These positions are considered critical to real-time skill management and call routing for 20 multi-skilled contact centers. Experience and thorough understanding of Avaya CMS, skill preferencing and hands-on experience with real-time workforce management tools required (Blue Pumpkin, IEX, eWFM).




Monitors real-time call metrics including service levels, average speed of answer, schedule adherence, occupancy, AHT, and ACW against an array of defined thresholds.

Monitors upcoming scheduled events including maintenance, channel changes, marketing/promotions, and other known call drivers; creates a communicate bridge between customer service and other departments when events drive call delivery outside of forecast.

Monitors non-scheduled events such as weather and service interruptions, communicates and partners with local call center to determine and deploy corrective plan.

Makes sound recommendations based on call delivery analysis to the call center management teams on staffing levels to balance service objectives and cost. Continually analyzes business performance to create recommendations which drive call center productivity while balancing service levels and costs

Acts as central communications point for any technology or facility issues affecting call center operations, and facilitates corrective plan, alternatives to re-route traffic.

Provides Real Time leadership to Local Real Time Analysts, assisting the call centers in managing intraday staffing requirements.

Provides flash reporting of various KPI's to key stakeholders within the organization.

Provides end-of-day reporting of various KPI's, event summary, analysis and post-mortems to key stakeholders within the organization.

Maintains current matrix of skill templates, routing design and workload allocations across organization's 20+ call centers. Makes adjustments as agent resources are added or removed from the pool, or as new skill sets are added.





Required Skills:
Requirements: 2+ years of Contact Center Operations experience with demonstrated expertise in Real-Time WFM analysis in a mulit-site, multi-skill environment.

Demonstrated hands-on experience with WFM systems (IEX, eWFM, Verint/Blue Pumpkin) required. Verint v7.8 / Blue Pumpkin WFM experience highly desirable.

Avaya / CMS experience desired, or equivalent system utilizing multi-skill settings. Demonstrated management of agent skills and through understanding of skill management required.

Must be able to work various shifts, overtime and holidays in a 24x7 operating environment. Ability to provide on-call support.

Broad knowledge of inbound contact center environment

Exceptional verbal and written communication skills

Must be highly-proficient on computers, excellent knowledge and use of word processing, excel spreadsheets, and database systems

Must have analytical and troubleshooting expertise. Strong technical documentation, problem solving and analytical skills

Proven ability to work well in a high pressure & target driven environment

Excellent listening, probing, negotiation and de-escalation skills needed

Cable/Internet/Telecom experience desirable

COLLECTIONS REPRESENTATIVE III - NORCROSS, GA (Norcross)

SOUTHERN DIVISION / ATLANTA REGION

COLLECTIONS

Monitor telephone Long distance fraud. Review Over limit report and block Long distance as needed. Send credit disputes and deposit letters as needed. Prepare and monitor nonpay call lists for Collection vendors for calling purposes. Review monthly Chargeback activities for month end closing. Review credit cards activities and make decisions to refund or deny refunds. Prepare nonpay/fraud list to send to field for disconnect. . Review EFT accounts activity to determine if eligible for disconnect. Remove equipment off accounts from Collection Contractors weekly. Review and edit monthly invoices from collection vendors. Monitor disputes from collection agencies, especially bankruptcies. Provide daily assistance to supervisors and answer requests to the various Collections mailboxes. Assist with misapplied or missing payments from Lockbox, Commercial accounts, other corps. Process all exception mail . Assist with credit card reversals and other adjustments, research missing payments, return checks, keying payments, Refund report and charge-off report. Perform other related duties as assigned. Punctual, regular and consistent attendance.

Required Skills:
Completion of High School education or equivalent. Some college or equivalent work experience preferred. 3-5 years general work experience-some collections, customer service or call center experience required. Demonstrated proficiency with Microsoft office products is required including, Word and Excel. Detail oriented proficiency with numbers. Understanding of balancing spreadsheet figures. Ability to take and resolve complex customers calls. Ability to resolve complex customer's calls, problem solving issues, and working with various banks.

PAYMENT CENTER LOBBY REPRESENTATIVE - MARIETTA, GA (Marietta)

SOUTHERN DIVISION / ATLANTA REGION

PAYMENT CENTER

Major Duties:
- Establish rapport with current and potential customers, ask pertinent questions and interpret information in order to identify customer need.
- Educate current and potential customers on specific product, service and rate information in order to guide customer into appropriate services to suit their viewing needs and enable them to make purchasing decision.
- Explain customer billing when needed in order to give customers a clear understanding of charges, billing cycles, prorates, etc.
- Achieve or exceed individual sales goals in order to meet department and company objectives and contribute to overall customer satisfaction.
- Seek and participate in ongoing training as needed to increase skill level and productivity. Successfully sell alternatives to downgrades and disconnects in order to retain customer at a service level that benefits the customer and the company.
- Work cooperatively with the company sales culture and ensure system sales goals are met or exceeded.
- Enter account information into billing system with a high degree of accuracy to execute customer order, schedule service installation and record account comments on a daily basis in order to maintain accurate records of transaction and capture important customer data for measurement.
- Maintain a general, cross-functional knowledge of the other areas to handle overflow and contribute to departmental team goals.
- Assist fellow team members to accomplish related tasks as needed in order to contribute to the team effort.
- Adhere to the telephone guidelines in order to contribute quality customer service in the store to ensure customer satisfaction,
- Accurately balance and reconcile cash and credit card batches daily in order to maintain accuracy of customer account.
- Adhere to the company attendance policy in order to assist customers and contribute to meeting the department and company goals.


Required Skills:
Experience:
- 2 - 3 years customer service experience
-Knowledge of all functions and related tasks in the area of customer service and front counter
-Strong professional, communication and organization skills
- Ability to multi-task and to communicate both orally and in writing
-Ability to work independently but also strong team orientation
-Superior analytical problem solving skills and the ability to suggest and implement practical solutions
- Demonstrated courtesy and patience in customer relations
- Able to work well under pressure and remain calm and professional through stressful or ambiguous situations in order to objectively interpret information
- Able to work flexible schedules, weekends, and/or overtime with a limited notice
- Able to adapt communication styles and interact well with a diverse group of employees and customers in order to complete tasks
- Have some understanding of ASCR, CSS and ICOMS billing systems
-Must be able to lift a minimum of 50lbs
-Stand for long periods of time
-Experienced user of Microsoft Word, Excel and must be able to handle large amounts of cash with accuracy.

Gap Outlet and Banana Factory Store (Commerce, GA)

Now Hiring
SALES and STOCK ASSOCIATE POSITIONS
Gap Outlet/ Banana Republic Factory Store offers you a remarkable career opportunity.
We are seeking passionate, customer-focused Sales and Stock Associates to work in a fast paced, fun environment.
We offer unlimited opportunities to learn, flexible schedules, competitive pay and a generous merchandise discount.
Sales and Stock Associates are responsible for providing exceptional customer service, maintaining visual displays, store recovery and achieving
Brand Card sales goals.

WE ARE NOW HIRING FOR OUR
Gap Outlet/ Banana Republic Factory Store at the Tanger Outlet Center in Commerce, GA
800 Steven B Tanger Blvd
Commerce, GA 30529
706-335-0977/ 706-336-8588

We are located off of GA 441 about 25 minutes from downtown Athens on I-85 (exit 149).
Also commutable distance from Toccoa, Habersham, Hoschton, Lavonia and Royston areas.

INTERESTED? PLEASE APPLY ONLINE
at: www.Gapinc.com/storejobs
Click on:
Sales and Stock
Scroll down to Outlet
Click on:
Apply for Outlet store positions
Type in the Job/req # 00o67 for Gap Outlet or # 00o36 for Banana Republic Factory Store

**Start Tomorrow** (Union Point)

Multiple positions available immediately. MUST be outgoing, customer oriented, familiar with off road motorcycles and atv's and willing to work weekends. Also need a person capable of changing/fixing off road tires as an additional position. Dont waste my time, however if you feel you are a candidate, and meet the qualifications please call 706-486-4603. Ask for Matt or Joni to schedule an interview.