Customer Service Jobs » Craigslist Brownsville TX

craigslist | customer service jobs in brownsville

Airline Check-In Agent / CSR (Brownsville)

Airline Customer Service/Check-In Agent

Main Duties: Check in passengers, assist boarding the flight and also assist with arriving passengers.
MUST be available am/pm shifts, weekends, some holidays and be legally authorized to work in the United States of America.

Compensation: $10.30 - $11.55 + benefits

For consideration, contact: stassihughes@gmail.com

Available Position- Switchboard Operator (Brownsville)

Available Position- Switchboard Operator
Salary: $10.00-$12.00 BOE

Looking for a switchboard operator to provide quality customer service to incoming callers. A high school diploma or equivalent is required and bilingual in Spanish is a plus.

This is a TEMPORARY position and the candidate must be flexible with work hours.

If this is a job for you, please reply to: kwilliams.hr@gmail.com

Client Support Professional work (brownsville)

Our agency is a duly duly qualified human resources placement and consultancy firm that firstly provides employment, selection and placement of professionals, Information Technology, Sales and Marketing, Office based and unskilled/skilled person on contractual, project, and permanent bases. We provide employment services for a range of industry like Manufacturing, Call Center / BPO, Real Estate, IT, Food Service, Education, Government, Retail, Offices and Healthcare. Good customer service is the lifeblood of our business. Good customer service is all about bringing customers back. If you have this type of character then please read on. We are in need of a representative to perform customer service to our clients. Successful Applicants will start immediately.

WORK INVOLVED:
Relay the Customer to the adequate office faculty and make sure that they are briefed with the {costumer} questions.
E-mail and Converse to existing customer base to remind them of our merchandises and services.
Communicate to Customer in the workplace and make sure that they get everything they need.

BASIC REQUIREMENTS:
Self-confident and sales driven individual able to successfully work in a highly competitive marketplace.
Individual must know how to work independently with minimal supervision or as part of a Team.
Responsibilities also include creating and editing documents on Microsoft Office, Excel and PowerPoint.

BENEFITS INCLUDE *provided to Regular staff:
Maternity Benefits - Up to 18 weeks off at approximately 100% pay
Health Insurance benefits
Paid holidays
EOE

Licensed Customer Service Representative (Brownsville, TX)

Newtek Business Services, Inc., (Nasdaq: NEWT) offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Working with our affiliated companies, we help small and medium size business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Newtek’s products and services include: Business Financing, Electronic Payment Processing, Insurance Services, Web Hosting, Web Design and Development, Data Backup, Storage and Retrieval, and Payroll Services. Newtek employs over 260 individuals and serves over 95,000 customers.
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Licensed Customer Service Representative

One of the Newtek Companies has an immediate opening for a licensed customer service representative to work for our fast-paced Insurance Agency in our Brownsville /South Padre Island region of TX. The insurance agency is licensed in 48 states and has appointments with over 40 highly rated insurance carriers including AIG, The Hartford, CNA, Safeco, Zurich, and St. Paul Travelers. Our paperless technology and services center staffed with licensed agents makes Newtek an affordable source for small and medium-sized business owners. We provide a broad range of commercial, personal, and life and health coverage. Newtek Insurance Agency is a national agency with a unique model that fosters growth and expansion across products lines. Our licensed customer service representatives work in a state of the art facility where performance is rewarded. Newtek Insurance Agency, a large publicly traded insurance agency, is looking for motivated high energy individuals to help with the servicing and renewal of current policies and clients.


Daily job functions include, but are not limited to:

 Renewing and remarketing current client’s insurance policies.
 Issuing finance agreements
 Quoting on line through various carriers
 Fully completing Acord applications for obtaining quotes
 Issuing Certificates to current clients
 Endorsing current policies in order to taylor clients needs as they change


Requirements - Successful candidate will possess the following Knowledge, Skills and Abilities:

• Computer literate with a good understanding of Internet and agency management systems
• Strong organizational and time management skills including the ability to plan, manages, and follow through with priorities
• Effective and thorough verbal, written and presentation skills with the ability to effectively interact with internal and external customers
• Ability to relate and compare data from different sources, identify issues, secure relevant information and identify relationships
• Demonstrated knowledge and understanding of agency operations
• Detailed insurance experience including comprehensive knowledge in how to market to carriers
• A positive attitude with a focus on customer service even when faced with an obstacle
• The ability to communicate clearly over the phone
• The ability to focus in a fast paced environment
• P&C License Required
• Life & Health License Preferred as well

As a member of the Newtek team you will have a competitive compensation and benefits package. To learn more visit us at http://www.newtekbusinessservices.com

Customer Service Specialist Opening Chance (Brownsvill)

Our organization Established in 1988, as a telecoms service wholesaler, we grew to become a call center system, service provider and a leader in security and surveillance systems. Exponentially progressing, we have expanded our products and services giving us the ability to power the digital enterprise. Through our own expertise and strategic partnerships, we are building new practices, finding new ways, creating reliable systems and services that are all geared towards building the enterprise of the future. Motivated individuals are encouraged to apply for our customer representative position. Our firms Awaiting for hard-working individuals that can provide Exceptional customer service. All interested parties, please send resume with your Locations.

Role Included:
-Utilize operational systems to process purchases of products and services.
-Inbound customer sales support via e-mail and phone.
-Store office policies are required and essential to be followed.

Basic Qualifications:
-Individuals should possess great customer service talent.
-Ability to work independently or as part of a Team.
-Must possess good computer and typing skills.
-prospect must be able to work with a Team and/or independently.

Benefits /provided to full-time staff:
-Medical and Dental Insurance
-EOE.

Inbound Customer Care Lead (RGV)

Job Title: Contact Center Customer Service Lead Representative - Inbound
Functional Area: Pocket Communications Contact Center
Department: Customer Relations
Reports To: Contact Center Coach
FLSA Status: Non – Exempt

Responsibilities:
Responsible for handling escalated telephone and email inquiries from Pocket Communications customer base. Goal is to take care of customer questions, complaints and billing questions, update and maintain customer information, and help retain customer base by offering alternative solutions to customer where appropriate. Customer Service Lead Representative will communicate with customers using telephone and web-based tools. Hours of operation are 24/7.

Essential Duties and Responsibilities:
• Promote our company and staff in a positive manner at all times when dealing with team members and others within and outside our organization.
• Continually maintain working knowledge of company products, service and promotions.
• Meet quantity and quality goals as assigned.
• Demonstrate continued and consistent proficiency in skill sets utilized within a Call Center.
• Receive and process incoming calls and/or email as needed to ensure service levels are maintained.
• Answer customer inquiries / complaints concerning services, products, equipment and billing with highest degree of courtesy and professionalism.
• Perform customer call backs and/or handle escalated customer calls and use available resources to reach a solution that positively impacts the customer’s experience while maintaining business protocols.
• Patrol the call center floor, ensuring policies are followed, call volumes are properly handled, and assist where possible.
• Make recommendations according to customers needs on features, equipment, accessories and rate plans.
• Make financial decisions to protect/collect revenues and adjust customer accounts.
• Obtain, enter and verify customer information.
• Support and backup sales and retail/ dealer operations i.e. activating accounts, taking customer payments, programming handsets, etc.
• Utilize computer-based and operations systems to initiate and complete service orders, process purchases /payments and update or enter customer information.
• Adhere to scripts and cross sell or upsell as necessary.
• Support the Supervisors and Managers where necessary.

Skills and Experience Required:
• 1 year call center customer service experience.
• Professional telephone skills to include good listening skills and good oral communication skills.
• Ability to use web based tools.
• Demonstrate proficiency in typing and grammar.
• Ability to define problems, collect data, establish facts and recommend solutions.
• Extensive knowledge of existing computer operations.
• High energy, self-motivated, detail-oriented with good organizational skills.
• Ability to work under pressure, multi-task, and prioritize
• Maintain a professional, courteous image.
• Ability to work flexible schedules.
• Ability to deal with changes in the work place and support the changes in a positive manner.
• Ability to function well in a team environment.

Education Required:
High School Diploma or GED
Some college preferred

24/7 Customer Service (Brownsville, TX)

Newtek Business Services, Inc., (Nasdaq: NEWT) offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Working with our affiliated companies, we help small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Newtek’s products and services include: Business Financing, Electronic Payment Processing, Insurance Services, Web Hosting, Web Design and Development, Data Backup, Storage and Retrieval, and Payroll Services. Newtek employs over 260 individuals and serves over 95,000 customers. ________________________________________
24/7
One of the Newtek Companies has an immediate opening for a member of our 24/7 team. The current opening is a part-time position, must be willing to work nights and weekends(approximately 20+ hrs per week) which will involve directing and controlling the flow of all incoming Newtek call, gathering basic contact information from prospective clients, and assigning clients to appropriate specialists or associates.
Daily job functions include, but are not limited to:
• Answers incoming phone calls for all Newtek offices and divisions as applicable, directs calls to appropriate person
• Logs all incoming calls
• Provides direct bridge to alliance partner call center, as well as Newtek division teams
• Serves as quality assurance checkpoint, alerting to any issues or suspected issues
• Cross Selling other Newtek services to a new or existing customer
Requirements – Successful candidate will possess the following Knowledge, Skills and Abilities:
• Ability to speak on the phone in an articulate and professional manner
• Ability to multi-task in a fast paced environment
• Ability to work well in a team environment
• Ability to learn quickly and grasp new concepts
• Bilingual Spanish/English desired, but not required
• 2-3 years phone experience, preferably in an administrative assistant role
• Ability to work flexible hours and days in a 24/7 environment
• Ability to handle 100 incoming calls minimum per day
• Excellent attendance and work ethic
• Computer literate: familiarity with email, instant messaging programs, and internet searches

As a member of the Newtek team you will have a competitive compensation and benefits package. To learn more visit us at http://www.newtekbusinessservices.com

Brownsville-EARN MONEY DURING STUDIES (Brownsville)

OUR FIRM JUST RELEASED A NEW WEIGHT LOSS PRODUCT AND WE NEED TESTERS THAT WOULD LIKE TO TRY OUR PRODUCT. THE WEIGHT LOSS STUDY WILL STRETCH FOR A PEROD OF 2 WEEKS ONLY. YOU WILL BE A GIVEN A SALARY OF $1560 FOR THE RESEARCH STUDY. OPEN TO EVERYONE SO GET IN TOUCH IF YOU WANT TO BE INCLUDED.

Tier I Tech Support / Billing Specialist (Brownsville, TX)

Newtek Business Services, Inc., (Nasdaq: NEWT) offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Working with our affiliated companies, we help small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Newtek’s products and services include: Business Financing, Electronic Payment Processing, Insurance Services, Web Hosting, Web Design and Development, Data Backup, Storage and Retrieval, and Payroll Services. Newtek employs over 260 individuals and serves over 95,000 customers.
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Tier I Tech Support / Billing Specialist

One of the Newtek Companies is currently seeking a positive goal oriented applicant with excellent communication and analytical troubleshooting skills to be utilized in a call center environment. Applicant must possess a solution oriented mindset for customer handling while maintaining an enthusiastic and excitable attitude at all times.

Essential Duties and Responsibilities:
 Customer Service
o Provide friendly, enthusiastic customer focused service
o Analytical troubleshooting skills with a solution focused mindset
o One contact resolutions with a focus of quality over quantity
 Verification Handling
o Handling sensitive and secure information
 Sales Referrals / Product Knowledge
o Become an expert with company services
o Cross-selling corporate services
o Recognize and Identify customer solutions
 Customer Identification
o Ability to ask leading questions to identify customer segment and knowledge level
 Billing Specialists
o Knowledge of all pricing and fees
o Transaction Handling
 Issuing credits / refunds
 Applying additional fees
 Calculating promotion changes
o Payment handling
o Communicate invoices, receipt and general billing inquiries
 Technical Support
o Domain Support including registration and DNS
o Email setup
o User and file permissions
o Control Panel Support
 Up to server access
o 3rd party application support including ecommerce solutions, email applications, text editors, ftp applications and database admins

Requirements:
 1 year customer service in a technical field
 1 year billing experience
 Some sales experience
 Moderate understanding of websites, the Internet, email, and more importantly, the ability and willingness to learn more
 40 wpm (words per minute)
 Phone and ticket queue experience
 Ability to set and meet goals
 Ability to work in a fast pace environment
 Adaptability, flexibility and a strong desire to work in a rapidly changing industry and with a growing organization
 Ability to organize and utilize multiple applications
 Must have ability to multi-task
 Impeccable attendance and punctuality

Senior Customer Service Representative (Brownsville, TX)

Newtek Business Services, Inc., (Nasdaq: NEWT) offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Working with our affiliated companies, we help small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Newtek’s products and services include: Business Financing, Electronic Payment Processing, Insurance Services, Web Hosting, Web Design and Development, Data Backup, Storage and Retrieval, and Payroll Services. Newtek employs over 260 individuals and serves over 95,000 customers. ________________________________________

Senior Customer Service Representative
One of the Newtek Companies has an immediate opening for a Senior Customer Service in our Brownsville Office. This position will provide customer support to our electronic payment processing division. Standard hours for this position are Friday through Tuesday 8:30AM – 5:30 PM
Daily job functions include, but are not limited to:
• Responds to inquiries in a call center environment
• Answers questions and resolves problems regarding service, technical or billing issues
• Makes or receives calls from current or potential merchants
• Handles technical and customer service contacts for platinum merchants and sales offices
• Handles inquiries regarding chargebacks and disputes
• Responds to escalated issues when the customer services supervisor is not available
• Provides support in training of new customer service employees
• Maintains documentation of telephone calls
• Uses judgment to refund up to six months worth of statement fees when appropriate
• Offers discounts within reason to resolve problems up to a limited dollar amount
• Updates tickets daily
• Closes tickets within 48 hours when appropriate
• Works online while on the phone to research information specific to the caller
• Refers unresolved customer issues to a customer service supervisor for additional follow up
• Initiate outbound contacts to analyze service that has been provided during the previous week
• Cross Selling other Newtek services to a new and existing customer
Requirements – Successful candidate will possess the following Knowledge, Skills and Abilities:
• Ability to speak on the phone in an articulate and professional manner
• Ability to work in a fast paced environment
• Positive attitude when dealing with employees and customers
• Ability to work well in a team environment
• Basic computer / data entry skills
• At least six months of call center experience
• Hands on troubleshooting experience
• Bilingual (Spanish and English)
• High School diploma or GED
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As a member of the Newtek team you will have a competitive compensation and benefits package. To learn more visit us at http://www.newtekbusinessservices.com/electronic_payment_processing/

Loan Servicing / Customer Service Representative (Brownsville, TX)

Newtek Business Services, Inc., (Nasdaq: NEWT) offers a suite of business services and financial products to small and medium-sized businesses throughout the U.S. Working with our affiliated companies, we help small business owners realize their potential by providing them with the essential tools needed to manage and grow their businesses in today’s competitive marketplace. Newtek’s products and services include: Business Financing, Electronic Payment Processing, Insurance Services, Web Hosting, Web Design and Development, Data Backup, Storage and Retrieval, and Payroll Services. Newtek employs over 260 individuals and serves over 95,000 customers.
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Loan Servicing / Customer Service Representative

One of the Newtek Companies has an immediate opening for a loan servicing / customer service representative to join our Brownsville Operations Center. This position will provide customer support to our lending division. Job duties will include Answer inbound calls and make outbound calls in a high volume call center environment. Handle phone inquiries relating to SBA loans currently on company portfolio. Provide outstanding service and establishing relationships with both existing and new customers in a timely and efficient manner.

Daily job functions include, but are not limited to:

• Answer inbound calls and make outbound calls in a professional manner
• Respond to existing customer inquiries regarding payment status, payment amount utilizing Loan Manager system
• Research information specific to caller by utilizing available resources (internet, Company Intranet)
• Identify and escalate complaints or issues to appropriate Loan Servicer.
• Compile materials and send Welcome Kits to new loan customers
• Cross Sell Newtek’s other products and services to new or existing customers.
• Establish strong customer relationships by making outbound calls to existing customer(s) whereby CSR will be able to introduce additional products or services that will assist customer in increasing sales, reducing expenses and minimizing risk in their businesses.
• Route calls for customer addition of product or services to appropriate Business Services Specialist.

Requirements - Successful candidate will possess the following Knowledge, Skills and Abilities: 6 months – 3 years customer service experience. Bilingual skills helpful.

• Basic computer and phone skills needed
• Excellent listening, verbal and written communication skills are essential
• Excellent attention to detail, follow up and problem solving
• Ability to quickly learn about company products or services
• Self motivating and great team work attitude

As a member of the Newtek team you will have a competitive compensation and benefits package. To learn more visit us at http://www.newtekbusinessservices.com

CS Agent

This position requires direct interaction with clients on a daily basis. If you have the ability to work with the public and have a great attitude, respond to this ad and we will contact you.

Skills:

• Strong Communication Skills

• Basic computer skills

• Self starter

• Excellent phone skills

• Desire to learn

Status: Full-time, Part-time
Shift: Days, Nights and Weekends

Part Time Seasonal Position (Brownsville, Texas)

FREE job training for that special person! We are looking

for friendly motivated personnel who want a challenge while earning extra income in a flexible seasonal business. Space is limited. Only seriously committed to being a loyal member of an EXTREMELY fast paced, team oriented, forward thinking culture need apply. (Application deadline is Nov. 17, 2009) to confidentially apply, EMAIL resume with references and a short letter

explaining why you would be the best candidate for this position to Daniel at dec96@sbcglobal.net.

*All applications will remain strictly confidential.

 

CUSTOMER SERVICE REPRESENTATIVE (BROWNSVILLE U-PULL-IT AUTO PARTS)

NOW HIRING CUSTOMER SERVICE REPRESENTATIVE AT U-PULL-IT AUTO PARTS IN BROWNSVILLE, TX.

Job position involves check in counter, admission sales, greeting customers and more. Indoor work. 40 + hours, flexible schedule and some weekend work required. Health and vacation benefits apply. Automotive background recommended, must pass drug/alcohol screening and have some computer skills.

NO CALLS OR EMAILS - SUBMIT APPLICATION ONLINE AT: http://www.upiautoparts.com/brownsville/jobapp.htm

Customer Service Reps (Browsville Area)

Premier Health Benefits Company is seeking team players. No experience is necessary, but Cust. Serv. skills preferred. Telephone and Internet training provided. Internet access required - must be willing to work with a team. Ft/Pt positions available. Benefits included.